The online landscape has gained more control over a brand’s success
The online landscape has been fragmented by the internet, whereby thousands of new niche channels have been created to reach markets. Nowadays, many large fashion brands have a global community of stylists, influencers and retailers that have a significant reach on their social media platforms, websites, newsletters, and other digital channels.
This has also led to a shift in the role of consumers. With the use of social media and the internet, people are no longer just buying fashion items, clothing and accessories. Consumers want to be part of a community, interact with brands, and influence what they buy. They want to be empowered, informed, selective, and they take into consideration how they are perceived on social media. Most consumers use multiple digital channels before, during and after shopping. Most of the brand discovery is done online.
Becoming a digitally-savvy fashion brand has thus become a fundamental pillar to captivate and satisfy partners and consumers. Having a strong digital game is no longer an option but rather a necessity for brand growth.